FAQ

What is the benefits of your all natural waxes?

CoCo Apricot and Soy Wax are both form renewable resources and are biodegradable. Our soy wax is 100% soy and both our waxes are produced here in the USA and are all natural waxes - toxin free, phthalate free, and paraben free. 

What are phthalate and why are they bad?

Phthalate is a chemical used in cheap fragrance oils. You can not smell or taste them, which makes them unnoticeable in items such as candles. Current research shows it may cause cancer and affect human reproduction or development. Some research says not all phthalates are bad, but we choose to avoid phthalates altogether.

What is your wicks made of?

Our wicks are made from all natural cotton and are zinc free. They are vegan and cruelty free. 

Where are your products made?

All our products are designed and handcrafted in our studio in Richmond, VA.

What is your shipping time?

All products are made to order, so you can expect your package to be in the mail anywhere from 1-3 business days after your order is placed. We ship via USPS and the majority of packages arrive with 3-5 business days from being scanned by our local post office.  

Local Delivery/Pickup - We do offer local delivery or pickup for Richmond, VA and surrounding areas. 


** May - September we only ship candles Monday and Tuesday to prevent your candles from sitting in hot warehouses over the weekends.

Do you offer refunds?

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging. To start a return, you can contact us at info@whycandleco.com. If your return is accepted. Items sent back to us without first requesting a return will not be accepted. You will be refunded on your card you purchased with or a why gift card. 

Do you sale wholesale?

Yes we do! If you are interested in having our products in your store of having an event please reach out to us at info@whycandleco.com   
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